Privacy Policy

Privacy Policy

As a member of the British Acupuncture Council (BAcC), certain information is collected to comply with the Code of Professional Conduct. This includes:

• Your personal details – to make and arrange appointments.
• Details regarding your presenting complaint, medical and family history, clinical findings, details of treatments including reviews and treatment planning, recommendations given and feedback – to make a diagnosis and to formulate treatment strategy, keep a record of treatments given and record of consent.

In addition, the above information is processed to reflect on progress and outcomes and reflect on work as a practitioner for personal development. Your email address is used for marketing emails only if you opt in.

All information provided will be treated as confidential, and will not be given to any other person/organisation without the written consent of the patient concerned.

Upon completion of the consultation forms, all files are retained for as long as the patient remains a customer of the clinic, and thereafter for a period of 7 years. For minors records are kept until the patient reaches the age of 25 (7 years after reaching the age of 18). Records will be disposed of via shredding.

How your personal information is stored

Paper files are stored in a locked filling cabinet. Information in files will be accessible only by your practitioner or staff directly involved in the data entry and processing of patient records.

If you request invoices or letters, these will be kept on a password protected computer as encrypted files.

Your name, email address and telephone number are held by 10to8, a secure online booking system, who will only use your data to contact you regarding appointments. Their privacy policy can be found here.

If you have explicitly signed up to the e-mailing list, your name and email address is also held by MailChimp, an email marketing provider, whose privacy policy can be found here.

How your personal information is used

Your personal information is not used for any other purposes other than those detailed above; for the purposes of providing you with treatment, contacting you regarding appointments, reflecting on outcomes for particular conditions, personal development and  to and sending occasional marketing emails if you have requested this service.